Frecuently Asked Questions
How do I secure a reservation to rent a villa?
In order to secure your reservation a 50% deposit is needed. The remaining balance must be paid 30 days prior to arrival depending on individual owner’s preferences and season.
How far in advance do I need to book the villa?
The most popular villas tend to get booked several months in advance. If you are sure you want a particular villa for a particular time period, secure a reservation deposit on it as reservations are based on first come first served basis.
What are the forms of payment I can use?
Wire transfers and credit cards via PayPal.
Can I reserve the same villa for the same time next year if I like it?
Yes, we strongly encourage if you liked the villa you stayed to rebook that villa as soon as you return. The most popular villas get rented quickly especially during Christmas and New Year.
Which dates should I book in advance?
➔ President Weekend | February 12 to February 16
➔ Easter Week | depends of the year
➔ Memorial Day Weekend | May 21 to May 25
➔ Independence Weekend | July 2 to July 5
➔ Labor Day Weekend | September 3 to September 7
➔ Thanksgiving | November 26 to November 29
➔ Christmas & New Year | December 24 to January 4
Would I be staying in the exact villa we book on your website?
Yes. All of our listed properties have their own pictures taken by Caribbean Paradise Homes or a professional photographer.
Are your villas located inside Punta Cana Resort?
Yes. All of our properties are located inside Punta Cana Resort
Can a villa be booked for one night only?
No, our villas have a minimum stay requirement of three to five (3-5) nights year-round and from December 19th to January 2nd our villas have a minimum stay requirement of seven to ten (7-10) nights.
Are there weekly rates available?
No, all our rates are pro-rated on a nightly basis
Do you offer discounted weekly rates?
Weekly discounts are at the discretion of the property owner.
Does each villa have a maximum number of people that can stay?
Yes, the maximum occupancy of a villa rental is two guest per bedroom. Any extras should be declared at the moment of the reservation and will be only accepted at the owner´s discretion.
Is there security a deposit to be paid?
Yes, we require a valid credit card number as a security deposit for any damages that might be caused to the property and its contents during your stay.
How do I get the key to the villa?
You will either be met at the airport or at the villa by a Caribbean Paradise Homes representative, Volalto, who will give you the keys and help you familiarize with all aspects of the villa and the staff.
Should I lock the villa when I’m not there?
Yes, like anywhere else in the world, crime exists everywhere. During your vacation in one of our villas we ask our guests to close and lock all doors and windows of your villa every time you go out. If your villa has a safe always use it. Keep in mind that your are responsible for the villa and it’s contents during your rental period.
What is the check-in time and where it is done?
In must villas the check out time is at 12 pm. Please inquiry about check in policies for specific properties.
What is the check-out time and where it is done?
In must villas the check out time is at 3 pm and is done where you were registered. Please inquiry about check out policies for specific properties.
Could I check-in or check-out at an earlier time?
All of our guests must vacate their villas no later than the published check in/out time describe above. If you would like to check in/out time at a earlier/later time, please contact us the day before your arrival/departure.
Do you have someone that we can contact for anything that we may need while we are there?
Yes. When you arrive to you villa there will be one of our representatives who will welcome you and give you his or her details.
Will there be any groceries at the villa before arrival?
No, this needs to be requested before your arrival, at least seven (7) days prior in order to organize it. This service is available at extra cost (US$ 50).
Can we hire a cook while we are at our villa?
Yes. You have the option of adding cook services at an extra cost where none are included.
Do you offer Internet access on your properties?
Most of our villas offer Internet access. Information about this will be available on each property page.
What are our the bed sizes?
King size (76x80), Queen size (60x80), Full size (54x75), Twin (39x75).
Do you allow weddings or small parties in your the villas?
Very few of our property owners permit weddings or small parties for insurance and other reasons. Please let us know if interested before you book with us. Keep in mind that most of our villas are located in residential areas and most residents go to bed around 10:00 p.m. They will certainly complain to us and to the resort security if they are disturb by loud music up to midnight and beyond.
What are the passport rules entering in Dominican Republic?
Please go to our entry requirements page where you will find further information. Please check with your airline to verify boarding requirements in advance to avoid confusion.